Q: What kind of parts do you sell?
-A: We sell all sorts of parts: appliance parts, vacuum parts, furniture parts, electronic parts, electrical parts, auto parts, and parts for anything you may need around the house, garden, or in your business.
Q: Are your parts used or new?
-A: Used unless otherwise indicated (refurbished, new out of original packaging, etc).
Q: How do I look up a part on your website?
-A: If you can see part number on your old part, enter it in the Search box. You can also search by typing the model number or part name, for example, water pump. You can also find parts by choosing a category.
Q: Can you tell me what part I need to fix my machine if I describe the problem to you?
-A: Absolutely not. We do not give advice on any repairs. Please consult a certified technician.
Q: I am looking for a specific part but I can't find it on your website. Can you help me find it?
-A: If you know the part name, try various combinations of the name in the Search box. For example, Kenmore water pump or water pump 8765234. If we do not have the part you are looking for on the website, we may have it in processing. We add parts daily. Simply fill out Parts request form and we will prioritize the processing of that part if we have it.
Q: How do I order?
-A: You can order on our website: find the part you need, read Terms and Conditions, submit Waiver form, choose shipping option in the drop down menu, and click Add do Cart Button. Then enter your credit card information through Paypal shopping card. Or you can order over the phone but you must first find the part you need, read Terms and Conditions, and submit Waiver form. Orders submitted via mail or email will not be accepted.
Q: When can I call to place my order?
-A: Monday through Friday 8 AM to 5 PM Central Time. You can order online 24 hours 7 days a week.
Q: How can I pay for the part?
-A: Credit card only. Visa, Master, Discover, and American Express.
Q: Do you deliver?
-A: No, we do not deliver parts.
Q: How much is shipping?
-A: Shipping is flat fee standard $7.99 and expedited $24.99 on small to medium sized parts. Shipping rates vary on heavy or oversized parts.
Q: How will I know if a part is oversized or extra heavy part?
-A: We will note it in the Part Specifications field on the details page.
Q: Do you offer combined shipping?
-A: Yes, we do. Please email us a request for combined shipping. Provide number of units and parts you wish to purchase.
Q: How soon will you package and ship?
-A: As soon as possible, usually within 24 hours.
Q: When should I expect my part to arrive?
-A: Refer to the carrier's shipping option description.
Q: What do I do if my part is taking longer than expected?
-A: First, check your payment status. Contact us or your credit card provider to see if the payment went through successfully. If we shipped the part to you and tracking number was issued to us, we will provide you with that number so you can see the status of your package while in transit. If tracking number was not issued, please allow maximum quoted time frame for the shipping option you chose. Remember, that shipping is quoted in business days.
Q: Do you offer insurance on shipping?
-A: No, we do not. If you wish to add insurance through the carrier to your shipping, contact us for rates.
Q: Do you offer warranty on your parts?
-A: No, we do not offer warranty. We sell used parts and all our parts come from perfectly working units.
Q: How do you know your parts are in working order?
-A: We extensively test all our parts on units while they are assembled.
Q: Do you accept returns?
-A: No, we do not. No exceptions will be made.
Q: What is the refund policy?
-A: We do NOT issue refunds. No exceptions will be made.
Q: What can I do if I have a complaint?
-A: Please submit all complaints or suggestions by mail. Describe your complaint in detail, include your name, return address, date of the incident, Part Web Id, technical issues, etc.
Customer must read Terms & Conditions prior to ordering
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